Amoomaye Police Pidichu
A week ago, I was taken into police custody for the first time in my life.
If you want the full story of how the harmless old amooma ended up at the police station, first visit here and then here.
SHORT REPLAY: On 12th March 2009, I bought a Sony Ericsson W 595. 3 weeks later, the display went blank. The Sony Ericsson service centre took it in as ‘physical damage’ and thus, repair was to be done at my cost. Gave it in for repair and contacted both the phone and email support of Sony Ericsson. Received no reply. Received the repaired phone on 27th May, after 2 months. In protest, I did a solo sit in in front of the Sony Ericsson Experience Store in GCDA Complex, Marine Drive. The whole story is given in detail in my previous posts. Now, read on.
On 27th May, I received my repaired W 595. I called my friend whose father is in the police and asked him to keep a police eye on GCDA.
Then, I went down to the Sony Ericsson Experience Store, spread a newspaper and sat down on the floor outside. The Sony Ericsson Store people did offer me a stool, I have to be fair about their hospitality, but I couldn’t accept, could I? And I couldn’t stand around indefinitely. Plopped down, removed my sandals.
I sat down, re-arranged my dress and looked up. To find my surrounding had changed in an instant. It was like Aladdin’s palace. One moment, I was alone. Next moment, I was surrounded by a mob. 99% of whom were shopkeepers.
I began distributing my pamphlets, trying not to give any to Sony Ericsson personnel. I cant prevent them from reading, but I neednt voluntarily give them any.
The mob was very earnest in trying to get me to leave. The Sony Ericsson Experience Store manager, yes, u have met him, was very ‘supportive and told them to leave me alone and go look after their business. “Let her sit there.” What use? Malayalikal alle. Sensation undel avide ninnolum. (Malayalis will discard food and drink if there's any sensational event unfolding.)
The shopkeepers association banded up and prevented me from seeing much of any customers through the crowd. They used very original methods and comments to get me to vacate the place.
a) “Veettil chodikkanum parayaanum aarum ille?” (Isnt there anyone at home to keep you under control?)
b) “Vattano?” (Are you mad?)
This one was used several times by a guy, shouting in my face. Told him I didn’t know.
c) “Some company must have paid you to come and sit here.”
I erupted at that and told him this was an apt example of the attitude of Sony Ericsson. Pushing the blame onto the customer. No more comments from him.
d) “Did you buy your phone from here? Why aren’t you sitting outside The Mobile Store? Is it because of rain?”
Told them I had every intention of sitting outside The Mobile Store. Take it upon myself as a sort of hobby. But, for now, I was making my debut and staying right there.
e) “Will you be here at night?”
This was an obvious vulgar question. I replied, “Maybe. Why?” Got this nice thing to say about the Sony Ericsson people over there, however. They silenced the person who said this and told him that type of comment was unnecessary.
f) “Do you want us to get you a vehicle so you can leave?”
g) “Where is your house?”
I fail to get the significance of this question.
h) “Shall we come and sit in protest outside your house?”
I replied that they were welcome. Dunno what they would have protested against.
i) “Shariyaakki koduthatha mandatharam aayathu.”(The mistake we made, is we repaired the phone)
This one came from one of the Swiss Time House technicians who had repaired my phone. Either Mr. Anas or Mr. Vinish.
j) “Go on, disperse. Aishwarya Rai onnumallallo.” (She is not Aishwarya Rai)
Hmm, does that mean that Sony Ericsson cares about and offers good phones only to Ash.
The Sony Ericsson store even put an ‘I AM MAD’ poster behind me, mounted on a hoarding.
And there was constant photo clicking. I posed for each, of course. My regret is that I didn’t have the guts to give my repaired W 595 to one of them and get a photo taken. So I could upload it here.
Then, they tried taking the ‘I AM MAD’ poster and putting it in front of me, thus blocking me.
I said nothing, just got up, took my shoes and bag, moved the newspaper to the left, and plopped down again. Thus, now, I had blocked the Sony Ericsson Experience Store door. Maryadakku oru sideil irunna enne kuthi ezhunnelpikkenda valla karyavum undaayirunno? (I was sitting on the floor, to the side, minding my own business. Did they need to have made me get up?)
I’d been there about an hour when the police came. 3 policewomen : one SI and two constables.
I gulped. They told me to stand up, put on my shoes and come with them.
Sober, I went with them and entered the back of the police jeep, driven by a male police driver.
Sat down, smiled a valicha chiri (silly smile) and said, “Oh! Angane police jeepinte backil keri arrest cheyyapettu.”(Oh my God! So, I have been arrested by the police!)
The police said, “No. This is not an arrest.”
Ente shwasam nere veenu. (I got my breath back) Oho! The police are not hostile.
I was taken to the Central Police Station, Ernakulam to see the Circle Inspector. It seems somebody in the audience had called the police.
The SI took me to the CI who gave me a mild scolding. He said, “ You only thought about 10% of the positives, not about the 90% negative aspects.” He asked me why I had done it. Promptly, I gave him a pamphlet, and an oral summary. The CI told the lady SI to take me to The Mobile Store and do whatever was necessary to resolve my trouble.
I was shocked, I tell you. What! I was the offender here, and the police were on my side.
I’ve been terrible let down by Sony Ericsson, but I have got some exceptional concern, support and care form an unexpected source, Kerala Police. I am extremely impressed by the Kerala Police. I am now a die-hard fan of Kerala Police.
Some comments and advice from the police, mostly anonymous:
a) “Kutty cheythathu valare nalla kaaryama. Njaan appreciate cheythirikkunnu.” (You did a good thing there. I appreciate you.)
I was shocked to hear that. In a good way.
b) “The mistake you made was in not contacting the media. You should have called Malayala Manorama. At the very least, you would have gotten into Metro Manorama.”
Damn! Yes I know. I did intend to call the media. The mistake was, I had intended to do a series of protests. To expand with eye catching posters and later, media coverage. Didn’t expect the first one to be the last.
My ideas were dashed now. As soon as I heard it was not an arrest, I asked, “ So can I come back tomorrow?”. They said, “ No. Next time, it will probably be an arrest.”
OK. Since this was not an arrest, I would be stupid to go and court a sure arrest. Onnathe veettil arinjittilla. (My family didnt know). Then.
c) “We appreciate your courage. But why didn’t you bring a few of your girlfriends along? Didn’t they have courage?” I told them I had too few girlfriends in Kochi, and none I could ask along to jail.
d) “At this rate, you will probably go and do a satyagraha outside your house if your husband does anything wrong.”
e) “Good that you were alone, anyway. If there had been someone else, it might have been a problem.”
I think they meant that the shopkeepers did not manhandle me solely because I was a girl. Else, there would have been a fight.
e) “Why didn’t you call the police?”
I replied that I hadn’t thought they would do anything. Got scolded for thinking that and was assured that my complaint would have priority since I was female. I clarified that I had thought maybe I did not have a police-involveable case, only one that could go to the consumer court.
f) I was advised to make a complaint to the Commissioner of Police.
I did that just now (4th June).
g) I was advised to write a ‘personal’ letter to the Managing Director of Sony Ericsson.
h) I was advised to write letter to Malayala Manorama and the like.
i) They told me that even they had had similar troubles with defectives, although they were police.
Besides all the above, the SI took me with full escort to The Mobile Store, Pallimukku, Kochi.
And….the policeman and the SI yelled at them. All I had to do was cross my arms, suppress a grin and listen as they gave a superb scolding to them. They told them that it was only because I was a helpless girl that they were taking advantage of me. It was damn funny.
Also they reminded the phone guys about an earlier event where 2 boys who had gotten a bad phone had gone to the shop and broken all the phones on display. The shop gave a complaint, sure, but the boys also got their replacement.
I piped up then with, “ Really?” to get a “No. Don’t do any such thing.” from the police.
The Mobile Store, however, threw all blame on Sony Ericsson and Swiss Time House, the Sony Ericsson service centre.
Finally, the police collected the manager’s contact number and we went to Swiss Time House.
Next stop, GCDA. Let me tell you, that was the best part of the whole day. Can you imagine how I felt when I returned to the scene which I had left 2 hours earlier, being escorted out by the police. Now I was returning, fairly victorious, with the Kerala Police on my side.
This time, we entered Swiss Time House. Immediately, the manager went off to find Mr. Hafis P S, the manager of the Sony Ericsson Experience Store, outside which I had sat in protest. Yes, I know, he’s getting famous, isn’t he. Now it turns out his name is Suleiman. AND, he’s also in charge of Swiss Time House.
Aha! Did I not mention earlier that Sony Ericsson was hand-in-glove with the servicing centres? Here’s proof.
This time, the Swiss Time House people and the manager got scolded by the police. I assure you, it was an elevating experience.
Mr. Suleiman a.k.a. Mr. Hafis P S was asked for his contact details and was asked to forward my grievance to his bosses.
Now, do you understand why I raved about Kerala Police? Don’t you think they are people friendly, supportive and caring?
Then they escorted me outside, gave me a contact number, and told me they would wait while I crossed the road and got on a bus back home.
It’s my opinion that any police force which can make a lone girl feel safe is a good force.
The 2 good things to come out of my Sony Ericsson experience are :
(i) I have learnt half of Cochin city due to having trekked all over trying to find Sony Ericsson service centres and such.
(ii) I have lost the psychological fear of the police every human being has. Kochi Kerala Police rocks! Kerala Police ki jai!
On the bus back and all the next morning, I was a sight for sore eyes. The direct opposite of depression. Full of bubbly life. Imagine the ‘on top of the world’ feeling and feeling of having unloaded a huge weight.
I feel absolutely good. No regrets at all. In fact, I fell like my life acquired meaning. I feel proud of myself. A new feeling, I assure you.
Try standing up for something you believe in. Protest against injustice. DO not sit back and take it. There’s no point in physical damage or hartals ( we’re immune to them now). No point in killing for your beliefs.
But, do not let injustice pass. At the very least, you’ll have mental satisfaction.
As a final piece, I advise all of you not to buy any Sony Ericsson costing above Rs.3000. If its bad(around 50% chance), at least you wont lose too much money. Leave some money as reserve for repair or to buy a replacement phone.
In my case, I was beginning to think of buying another basic phone, to take calls from their Sony Ericsson service centre. If you buy Sony Ericsson, get an extra phone.
One for the service centre and one for your use.
I will update on developments but this is the last of the Sony Ericsson blogs. For now. Nothing personal against anyone. But Sony Ericsson should improve their ground staff training and their after sales service.

